Business Transcription

Transcription Services Outsourced to Hosted System

Secretarial Work and Others

Memos taken

Dictate on your way home from work, upload at home and your transcript will be in the office in the morning.

Minutes typed

Direct from the conference room, via your speakerphone dialling our free phone number, or through a microphone or dictaphone.

Phone calls recorded

Either patch in our free phone number to ensure you don’t miss a single important detail, or record and upload later.

Reports

Record the information that generally fits into one of your templates, and let us input the right data in the correct fields for you.

An example use is a visit to the field, where you record your thoughts and impressions and receive a typewritten copy. For surveyors, factory owners farmers and many others.

Conferences, Speeches, Law Courts and Classrooms

Don’t miss a word. Setup a microphone either next to the speaker (for best quality) or as close as you are able, and let Hosted System write up a transcript.

Subtitling

• Use Hosted System to subtitle your TV or film projects. We have experience with a major Hollywood studio.
• ...and any other situations you can think of where a documented record of what you say can make a difference.
• One of our main advantages comes from our time-zone.
• India is 12.5 hours in front of PST, 9.5 hours in front of EST, and 5.5 hours in front of GMT.
• As you sleep, we work a full shift. Whatever you upload in the afternoon, we can get to you by morning.
• Just one part of the Hosted System Outsourcing Advantage.

Availability

Hosted System Solutions is a 24 hour a day operation. We run day and night shifts to fully utilise our infrastructure and finish the work. We are available to our customers day and night in any time zone.

We work throughout the year, the full 365 days. This means that whether you send us a dictation on a Monday in the working week or the day before Christmas, your transcript is prepared for you. You can contact us through all normal methods, including phone, as we have local or national numbers that reach Freddy, our COO. This gives you a person to contact, wherever you are, who gives you access to the office where your work is happening. These numbers are at the footer of each page.

You can also have access to select members of the QA and QC team (see pyramid). This can give you the chance to liaise directly with the team and address any common errors or simply pass on feedback.

Accuracy

That last point above, feedback, is where Hosted System thrives. Any new client has his or her own voice patterns, common phrases and slang, tones and punctuation idiosyncrasies. We, through our File Tracking Software, keep the same team on your case throughout your relationship with Hosted System. This gives the team the chance to understand you better. Your feedback is directed towards your personal team and they get a chance to increase the accuracy. The more feedback we get, through voice or email, the better your work.

The industry standard for transcription accuracy is 98.5%. Hosted System achieves this, but we strive for better. At the beginning of a relationship with a client, there will be errors, but...

With familiarity comes accuracy. Our teams do their best and the Quality Control has the final word, they can send any transcript back down the line, its their prerogative.

Our goal is 100% accuracy, meaning you can skim over the document to check the formatting without worrying that the content is not what you want.

Hosted System would appreciate your help in trying to reach our all-important goal. We can advise you on makes of microphones, seating positions, words to spell out and more so that you can help us to do your work well.

Cost

Hosted System would like to take your fixed cost, like a secretary, and make it variable, so you pay per use.

We aim to save you at least 40% on your existing transcription costs.

The industry generally charges clients per line, around USD 0.18 per line, even if a line was:

“The CEO agreed.”

Hosted System believes this is not a fair calculation, so we define a line as having 65 characters (as easy to find out as Tools --> Word Count.. in Microsoft Word). This clear approach is easy for both of us to calculate and check, and gives you the confidence that we are accountable for our billing.

The Hosted System cost advantage is also geared towards beating our competitors on price, without sacrificing quality. We beat the standard of USD 0.18 per line, even with our 65 character benefits. Please contact us for a free trial, so you can see that our quality stands the test as well.

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